Policies

Terms of booking

Draft of 20 October 2026

Draft for lawyer review. This text has not yet been approved by a Nigerian or an English solicitor and may change before launch.

These terms apply when you book an Arena seat, a squad, a Teams session or a gift voucher with Chap Live. The Lagos venue is run by our Nigerian company and the London venue by our UK company; the company you contract with is the one that runs the venue you book. [Company names, registration numbers and registered addresses to be confirmed by counsel.]

Everyone on set must be 18 or over. The booker confirms this for every player when booking and gives their own date of birth; we keep only the year.

We check ID at the door for anyone who looks under 25. We look at it and do not keep a copy. Anyone under 18 cannot play, and the booking is then treated as a cancellation less than 72 hours before.

Every session is filmed. Arena sessions are filmed for broadcast and publication: clips and episodes may appear on YouTube, TikTok, Instagram Reels, YouTube Shorts, this website, and the channels of our partners, and may be used to promote Chap Live. Teams sessions are published only as the next section says.

Each player signs a participant release at the venue before playing. One person cannot consent for another’s likeness, so the booker confirms that every player will sign their own. A player who will not sign cannot play.

Spoken answers are not separately recorded, transcribed or sent anywhere. A player’s name pronunciation recording is for the host’s ear only and is never published.

Prices are shown in the venue’s currency with VAT included. Nothing is added at checkout.

  • Lagos bookings are paid in naira through Paystack.
  • London bookings are paid in pounds sterling through Stripe.
  • A booking is confirmed only when the payment provider tells us the money has been received.

Your seats are held while you pay. If the hold runs out before payment arrives, the seats return to sale. A late Lagos payment is honoured if seats remain and refunded in full if not.

One promo code can be used per booking. Gift vouchers can pay for part or all of a booking at a venue in the country they were bought for.

A Teams session is booked as Private or Featured. Both are filmed in full. The package prices shown are Featured prices; Private costs more.

Chap Live never publishes a Private session, in whole or in part.

A Featured session may be published by Chap Live as a case study: the episode, clips and stills, on our channels and in our marketing, with the company’s name and logo.

Choosing a tier is the company’s choice about the episode, not any person’s consent to appear. Nothing in this booking makes appearing in published material a condition of playing. Each player is asked separately, on the registration tablet at the venue, whether they agree to appear in anything we publish, and we publish only material showing players who agreed.

“Match me” books seats in a shared public session; other players fill the remaining seats. A squad books every seat of a session, and the session is then closed to others. A squad can only take a session with no seats sold.

A seat is one place at the table and plays as one. In London, its price includes up to 2 people; each extra person pays the extra-person fee shown at booking. A seat holds 4 people at most. Every booking has at least one person a seat.

In Lagos, there is no seat price: everyone on a booking pays the same deposit of ₦8,000, for matched seats and squads alike, on any day of the week.

Session times are local to the venue and shown with its time zone. Every cut-off in these terms is measured in the venue’s local time: “72 hours before” means the same local time 3 days earlier.

Arrive 15 minutes before your session to sign in and have your photo taken. Players who arrive after the session has started may not be able to play.

For a London Arena booking and every Teams booking, what you pay is a deposit that secures your place. It is credited against your session when you arrive, and forfeited only if you do not come. If nobody comes for a seat, its deposit is forfeited, and so is the fee for each extra person booked who does not come.

In Lagos, the Arena is ₦8,000 a person, refunded in full when you arrive at the studio; kept if you don’t come. We check everyone in at the door, and each person’s deposit goes back to the card or account you paid with after the session. If someone on your booking does not come, their deposit is kept. Everyone who comes has theirs refunded in full.

At any time before your session you can cancel for a Chap Live credit voucher worth the full amount you paid, valid for 12 months.

  • More than 7 days before the session: a full cash refund.
  • Between 7 days and 72 hours before: a 50% cash refund.
  • Less than 72 hours before: no cash refund, but you can still take the credit voucher, and you can send someone in your place.

If you cannot come because of a death or a hospitalisation, there is no charge: you get a full refund or a free move, whenever you tell us. Write to our inbox with your booking reference. We do not keep medical documents or details.

Our refund policy sets out the same terms in full, with moves and what happens if a session is under-filled or we cancel it. It forms part of these terms.

A booked session is a leisure service on a fixed date, so in the UK the 14-day cancellation right does not apply to it; our refund policy applies instead. Gift vouchers with no date can be cancelled within 14 days of purchase for a full refund.

Episodes at our Lagos studio end with the finale: The Offer and, when a winner reaches it, the Vault. They are played under the rules published at chaplive.com/vault, which form part of these terms for Lagos bookings.

The finale does not run at any other venue. Your booking pays for a seat at the show and nothing else.

Be kind to other players, the host and our crew. We may remove anyone whose behaviour is abusive or unsafe, without a refund, and we may cut any segment from what we publish.

A gift voucher is bought for one country’s venues, carries a balance in that country’s currency, and lasts 12 months from purchase. The expiry date is shown on the voucher. Unused balance is not exchanged for cash.

Chap Online, our free game at online.chaplive.com, is not a booking, and nothing here charges for it. Its prize tables run under the prize rules published at chaplive.com/play/prize-rules, which apply to anyone who claims a prize. A studio seat won there is offered under those rules; once you take it, it is a booking under these terms like any other, with the deposit waived.

Showtime, a Chap Online room for signed-in adults that records each player’s own camera, runs under the Showtime agreement you accept in the game. We may use a table’s video or not, as we choose. If we use it, everyone who played that table is paid the amount the game states for its size, by bank transfer, arranged on WhatsApp; a table is paid only when every player sent all their clips.

Tell us first, at the inbox below, and we will reply within 30 days. Bookings at the Lagos venue are governed by the laws of Nigeria; bookings at the London venue by the laws of England and Wales. Nothing in these terms limits your statutory rights.

Questions about this page, or a request about your data, go to our 24/7 inbox: hello@chaplive.com

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