Policies

Privacy notice

Draft of 1 November 2026

Draft for lawyer review. This text has not yet been approved by a Nigerian or an English solicitor and may change before launch.

This notice explains what personal data Chap Live collects through this website, at our venues and through Chap Online, our free game at online.chaplive.com, why, how long we keep it, and your rights. It is written to meet the Nigeria Data Protection Act 2023 and the NDPC’s GAID 2025, and the UK GDPR, the Data Protection Act 2018 and PECR. [Controller names, registration numbers, the Data Protection Officer’s name, the ICO registration number and the NDPC registration to be confirmed by counsel.]

The controller is the Chap Live company that runs the venue you book or ask about: our Nigerian company for Lagos and the coming-soon African cities, and our UK company for London. Our Data Protection Officer can be reached at the inbox below.

  • Bookings: your name, email, phone, the year of your date of birth (we check you are 18 or over and keep only the year), the confirmations you give, and optional player names. Bookings made before 14 October 2026 also hold the categories chosen then.
  • Payments: the payment provider’s reference and the amount. Card details go to Stripe or Paystack and never reach us.
  • Teams enquiries and Campus interest: the contact details and notes you give us.
  • Access needs, only if you choose to tell us: what would help you or your group take part. This can include health information.
  • Waitlists: your email address, the city, and when you consented, confirmed or unsubscribed.
  • At the venue: the participant release, your photo and the filmed session. Spoken answers are not separately recorded, transcribed or sent anywhere.
  • Abuse protection: a one-way hash of your IP address and email address, kept for at most an hour, to limit repeated form submissions.

Chap Online is free to play, and only Showtime needs an account. When you play, we collect:

  • A device cookie, so the game knows your phone between visits and can give your seat back if you drop out of a table.
  • The name you type to play under, and your results: points, places and the category you played. Your name and points appear to the other players at your table and in your room, and on the weekly leaderboard if you play a public table.
  • Rooms: the names of the people in a room you create or join, while the room is open. If you turn on your microphone in a room, your voice is carried live to the other players in it and is not recorded, except in Showtime.
  • If you sign in with Google, which is optional: your Google account’s identifier and email address, so your name, scores and leaderboard place follow you to any phone.
  • If you reserve a prize table and allow reminders: your browser’s push subscription, used only to remind you before that table starts.
  • If you win a prize table and claim it: your Google sign-in and a claim code for the win. You enter no bank details in the game. You then message the Chap team on WhatsApp: what you send there, such as your bank details and the claim code, is used to check the win, pay the prize, and invite you to the Chap Live community on WhatsApp.
  • If you play Showtime, a room for signed-in adults: your phone records your own front camera and your voice before, during and after the game, and uploads the clips to us after it. The other players hear you live through the room’s voice call, but no video is streamed. We also keep that you confirmed you are 18 or over, which agreement you accepted, and the WhatsApp number you give us, which we use only to tell you if we use your video and to pay you for it. We may edit the clips into Chap videos and ads and publish them; you can ask us on WhatsApp to take a video down at any time. We do not use face recognition.

We use this to run the game, keep tables fair (a seat the Chap Crew played can never win), pay prizes, and offer winners their studio seat: our legitimate interest in running a free game, and the contract in the prize rules for anyone who claims a prize.

Results, and the names they were played under, are kept for about 13 months; a room’s record for 30 days after it closes; prize reservations and reminders for 30 days. Showtime clips we do not use are deleted 90 days after the game, and your Showtime WhatsApp number 180 days after your last Showtime game, unless we still owe you a payment; clips we use are kept while the video is published. A prize win is a payment record and is kept as the law requires. You can reset your phone or delete your account from the game’s settings at any time.

  • To take and manage your booking, take payment and send booking emails: contract.
  • To check that every player is 18 or over: legal obligation and legitimate interests.
  • To arrange seats and ways to answer from the access needs you tell us about: your explicit consent, given in a separate tick beside the box. Only our operations team can read them, and they are never used for anything else.
  • To film and publish sessions: the contract in the participant release, and our legitimate interest in promoting Chap Live.
  • To record, edit and publish Showtime games and pay their players: the contract in the Showtime agreement you accept before you play.
  • To answer enquiries and tell you when a city opens: your consent, which you can withdraw at any time from the unsubscribe link in every email.
  • To keep accounts and records of refunds and price changes: legal obligation.

We do not sell your data, and we make no decisions about you by automated means alone.

  • Stripe (London payments) and Paystack (Lagos payments).
  • Amazon Web Services, which hosts our website, Chap Online, our databases and their backups in Oregon, United States.
  • Google Workspace, which sends our emails and lets our staff sign in, and Google, which lets Chap Online players sign in with a Google account if they choose to.
  • WhatsApp (Meta), which carries the messages Chap Online winners send our team to claim a prize, and our messages to Showtime players.
  • Our voice call provider, which carries the live voice call between the players in a Chap Online room and does not record it.
  • Cloudflare, which checks that forms are sent by people.

Each acts on our instructions under a processing agreement.

Our website and database are hosted in the United States, and some of our other processors are based there too. Where data about people in Nigeria leaves Nigeria, we rely on an adequacy decision or on contractual safeguards, as sections 41 to 43 of the NDPA require. [Transfer basis per processor to be confirmed by counsel.]

  • Bookings, Teams enquiries, Campus interest and waitlist sign-ups: 24 months after your last session or submission. After that the record is anonymised: your name, email, phone and notes are removed, and only figures we need for accounts remain.
  • Our audit log of price changes, refunds, overrides, erasures and setting changes: 6 years.
  • Access needs: 30 days after the session they were for (30 days after a Teams enquiry is sent), then deleted.
  • Rate-limit hashes: no more than an hour.

You can ask us to erase your data sooner. We will, except where the law requires us to keep a record.

You can ask to see, correct, port or erase your data, object to how we use it, or withdraw consent. Write to the inbox below; we acknowledge within 30 days.

You can also complain to the Nigeria Data Protection Commission (ndpc.gov.ng) or, in the UK, the Information Commissioner’s Office (ico.org.uk). We would rather hear from you first.

We use one essential cookie to remember which city you are browsing, and essential storage to remember your cookie choice. With your consent we would also use cookieless analytics to learn which pages help people book. You can accept or reject this when you first visit, and change your mind from “Cookie choices” at the foot of every page.

Our studio show is for people aged 18 and over, and so are Chap Online’s prizes and studio seats: a winner must confirm they are 18 or over before claiming. Quick play and rooms have no age check; Showtime, like a prize claim, is for adults, who confirm they are 18 or over before they play. [How Chap Online treats a child’s data under the NDPA to be confirmed by counsel.]

Questions about this page, or a request about your data, go to our 24/7 inbox: hello@chaplive.com

Before the lights go up

We use essential storage to remember your city and this choice. With your consent we would also use cookieless analytics to learn which pages help people book. You can accept or reject it; the site works either way, and you can change your mind from “Cookie choices” at the foot of every page.

Privacy policy