Accessibility

This website

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Our pages are checked with an automated accessibility tester as part of every release, controls are large enough to tap, and a booking can be made from start to finish with a keyboard alone.

Automated checks do not catch everything. If something on this site is hard to use with your screen reader, magnifier, keyboard or other tools, tell us and we will fix it, and help you book in the meantime.

Telling us what you need

The Arena and Teams booking forms and the Teams enquiry each have an optional access needs box. Use it to tell us anything that would help you or someone in your group take part.

• It is optional. You can book without it, or email us instead.
• We use it only to arrange seats and ways to answer for your session, and only our operations team can read it.
• It is not included in our marketing lists, our exports or our emails.
• We delete it 30 days after your session (30 days after you send a Teams enquiry).

Ways to answer

Every round has a way to play that does not depend on speaking, hearing or using the tablet:

• Every seat has its own tablet: you buzz on it in Face-Off and lock in your answer on it in Lock-In. Its buttons are large and work with Android Switch Access, so an accessibility switch can be used instead of a tap.
• If you would rather not use the tablet, tell us. For Lock-In, point, hold up a card or sign the letter (A, B, C or D), and our crew enters it for you. To buzz in, any clear signal works: a raised hand, a card or a tap on the desk, and a member of our crew buzzes for your seat.
• If you cannot speak, or cannot speak clearly, you can write your answer on a small whiteboard or sign it. For signing in Nigerian Sign Language or BSL, tell us in advance and we will book an interpreter. The moderator gives extra time for writing, and an answer is never ruled wrong because of how it is written.
• If you cannot hear the cues, we seat you with a clear view of the studio screen, which shows the question, the timer and every result. Where a cue is only heard, the moderator agrees a hand signal with you before the game.
• If you are blind or have low vision, the host voice reads every question aloud. In Chap Relay the host reads each link’s question aloud and you answer out loud, so you never need to see the screen to play.
• In the Vault, at our Lagos studio, the clock already stops while each question is read and while the moderator rules, so it counts only the time spent answering. If the person your seat nominates needs another way to answer, or more time to give one, we agree it with them before the show, because the Vault’s rules cannot change once an attempt has begun.

In a team seat, these apply to the member who needs them; the rest of the team plays as usual.

Getting to and using the seats

We are still confirming, venue by venue, step-free access from the street to the set and to a toilet, a seat position a wheelchair fits under with the tablet in easy reach, and camera framing and lighting for a seated player. Until a venue’s checks are done, please tell us what you need before you book and we will tell you honestly whether we can do it on the date you want.

If something does not work for you

Email us at the address below, or message the venue on WhatsApp. Tell us the page or the session, and what got in the way. We reply within one working day.

Contact us

Questions about this page, or a request about your data, go to our 24/7 inbox: hello@chaplive.com